TERMS & CONDITIONS
Please read the following Terms and Conditions carefully before placing your order with Top This Cake. By using our service, you agree to be bound by these Terms and Conditions. Top This Cake may at any time, at its discretion, amend, vary or modify these Terms and Conditions without notice.
QUOTES
Every customer enquiry receives a detailed written quote based on the type, size and complexity of the topper. Quotations are valid for 14 days. Quotations must be accepted in writing before your booking date is secured.
ORDERS
We prefer that you order your toppers as far in advance as possible. At least 14 days' notice is required for your topper order to allow for drying time.
PAYMENT
Payment is to be made prior to pickup or delivery of your order. You can pay in cash or direct debit (Payment must be cleared with the bank before receiving your order so please pay a few days before agreed pickup time). Any orders $100 or over require a minimum 50% deposit upfront and must be paid before work will commence. Deposits are not refundable.
CANCELLATIONS
All cancellations must be made in writing by emailing info@topthiscake.com.au. Full or partial refunds may apply depending on the extent of work that has already commenced on the order. Refunds will be applied by the same method of payment. In the unlikely event that Top This Cake is unable to fulfill your order for reasons including, but not limited to, illness, accident, injury, pandemics and natural disasters, Top This Cake reserves the right to cancel the order and will refund all monies paid by you relative to the order with no further compensation payable to you. We will endeavor to help find a suitable replacement company for your order however, this is only subject to their availability.
CHANGES TO YOUR ORDER OR EVENT DATE
Changes to your order will not be accepted within 5 days of the event date.
Changes to your order outside 5 days of the event date may be accepted depending on the extent of the change. Changes may incur an additional charge. Top This Cake will add any additional costs to the balance of the invoice once agreed upon with you. Changes of event date must be made in writing by emailing info@topthiscake.com.au. Changes to your event date will be considered on a case-by-case basis, subject to availability.
COLLECTION OF ORDER
Collection of your order will be at a pre-arranged and agreed date and time. Upon collection of your order any outstanding balance must be paid. Top This Cake will not be held liable for any loss or damage to your order once it has left the premises.
POSTAGE
Please notify us as soon as possible if you require your topper to be posted keeping in mind that posted items require more drying time than picked up items. Top This Cake offer Express Post only within Australia. Express Postage and any additional postage costs such as Insurance will be at your expense. Orders must be paid for and cleared with bank before the order is posted to the customer. Top This Cake will make every effort to ensure your order is securely packaged for postage however once your parcel is in the hands of Australia Post we cannot guarantee the item. Therefore, Top This Cake will not be held accountable for any breakages or lost items.
STORAGE
Toppers are best stored in a cool, dry place, away from direct sunlight (preferably in the box supplied). Top This Cake toppers are not to be refrigerated.
NON-EDIBLE TOPPERS
While our toppers are made from edible ingredients, please note that some toppers may contain non-edible internal supports such as toothpicks, skewers, wire and styrofoam. Gum paste is also used for some toppers which is made of edible ingredients but dries harder than fondant and becomes unappetising to eat. Therefore non-edible toppers are intended for decorative purposes only and are not suitable for human consumption. Any toppers with non-edible items will be highlighted to the customer during the ordering process or on pickup of the order. A disclaimer will be provided for the customer to sign to say they acknowledge their topper is non-edible. It is the customer’s responsibility to pass on this information to guests and the person serving the cake. Top This Cake will not accept responsibility for any physical harm that may arise from their use.
VARIATIONS IN PICTURED ITEMS
Top This Cake will make every effort to ensure that any pictures provided are followed to your specifications, however there are always going to be variations in hand made products. Top This Cake will not copy others work exactly unless permission is sought from the original designer. There is no guarantee that our toppers made from pictures will be an exact replication of the original item. Top This Cake will make every effort to colour match to your specifications, however colours will always vary slightly to the image or sample provided. Approximate measurements of your topper are provided in your quote. This is an estimate only and will vary slightly due to it being a handmade product.
RIGHTS TO PHOTOS
Top This Cake photographs all toppers before they leave our premises. These are used on our social media pages and for marketing purposes. Photographs are not published until after the customers event has been held. Top This Cake own all rights to these photos and can use them as desired. Customers are welcome to provide photos of our toppers on their cakes. Top This Cake will ask the customers permission if we choose to publish their photos and credit the customer for the photography.
ALLERGIES AND SPECIAL DIETARY REQUIREMENTS
Our toppers are made on premise where WHEAT, MILK, SOY, EGG and NUT products are used and cannot guarantee our toppers are free of these allergens. Top This Cake is therefore unable to offer toppers for specific allergy requirements. It is the customer’s responsibility to inform guests that there could be traces of these allergens in our toppers. Top This Cake will not be held responsible for anyone suffering from allergies.
DISCLOSURE OF INFORMATION
Top This Cake will not disclose any personal information such as your name, address, email or telephone number to any person outside of the business, unless the customer has authorised us to do so or unless required by law to disclose such information.
AGREEMENT TO TERMS AND CONDITIONS
By proceeding with a purchase, you agree with our Terms and Conditions as stated above.