FAQ
What are your toppers made of?
Our cake toppers are made of various edible products including fondant, gum paste and modelling paste. When you place an order, we will determine which of the above products best suits your topper and your needs.
Are your toppers edible?
Not always. Some toppers require non-edible internal supports for their structure. This could include bamboo skewers, toothpicks, wire and styrofoam. These toppers are for decorating purposes only. We will advise you if your topper is non-edible during the ordering process and again on pick-up/delivery of your topper.
Do you do custom designs?
Yes, we do! In fact, this is our speciality! We pride ourselves on creating one-of-kind, hand-made and custom-made toppers perfect for your cake and special occasions. We work closely with our customers to create a topper to reflect not only your special occasion but also your interests and personality.
How do I pay for my topper?
Generally, toppers can be paid for on pick up or delivery with cash. Alternatively, you can pay with direct debit into our account prior to receiving your order (Payment must be cleared with bank before receiving your order so please pay a few days before agreed pickup/delivery time). All posted orders must be paid by direct deposit before your order is mailed to you. Any orders $100 or over require a 50% deposit upfront and must be paid before work will commence. Deposits are not refundable.
Do you make toppers based on licensed characters?
Due to copyright laws, we are not permitted to make toppers of licensed characters and trademarks.
Do I need to book in advance?
Yes, we prefer at least two weeks’ notice with all toppers. We encourage our customers to book in as far in advance as you want. Even if you have not decided on a design, you are always welcome to book the date and we can come up with a design closer to your special occasion. Please also note that if your order is to be posted it requires more drying time.
How much do toppers cost?
Due to our toppers being custom made to each customers specifications prices vary depending on size and complexity. We offer a personal quote on request after details of your proposed topper have been provided.
Do you post your toppers?
We offer Express Post only within Australia. Express Postage and any additional postage costs such as Insurance will be at your expense. We will make every effort to ensure your order is securely packaged for postage however once your parcel is in the hands of Australia Post we cannot guarantee the item. Therefore, we will not be held accountable for any breakages or lost items.
How should I store my toppers?
Toppers are best stored in a cool, dry place, away from direct sunlight (preferably in the box supplied). Our toppers are not to be refrigerated.
How do I order a custom-made topper?
Simply contact us via e-mail or the Contact Us page on our website and we will get straight onto discussing your design and providing a quotation.